We strive for customer service and quick shipping process in the USA & Canada, however if you reside in a remote location please allow extra time. Shipping prices on tires are calculated at checkout, if going to a rural area consider shipping to the nearest drop agent, this will save time and money. If you have special shipping instructions please share those with us so we can add them to the waybill.

OVERVIEW

• Orders are usually shipped within 2-3 business days.
• Business days do not include weekends and or holidays.
• Shipments may be delivered during business hours and will require a signature.
• Shipments may be sent in multiple packages with multiple tracking numbers.
• Out Of Country Orders: The customer is responsible for any customs, duties, brokerage fees and taxes.
• Certain conditions apply to remote locations.
• Customer is responsible for any return postage costs.
• The House Of Toys is not responsible for customer typos or carrier delays.
• We cannot ship to a PO box.
• We reserve the right to cancel your order at no charge if it has not yet been shipped.
• Pickup orders must be made by the credit card holder, with photo government issued ID.
• In some cases we may have to do manual verification, this helps reduce fraud for Card holders & Merchants.

We do our absolute best to make returns hassle-free for you. You will have to email us and acquire a return authorization, this keeps things organized and speeds up the process.  Click HERE to email us.

We ask that you keep all original boxes and protective packaging for a week after full delivery of your order. In the case of a return, we ask that products be shipped back in the same state as they were originally received.

If a product is received damaged or if you receive an incorrect product, we ask that you take pictures of the affected product and contact us at your earliest convenience. Do not under any circumstance install a product that is damaged or incorrect. If there are any questions about fitments contact us prior to your order.

If a manufacturer defect is discovered during installation, we ask that you take pictures of the affected product and contact us before proceeding any further with the installation.

In the rare case of a fitment issue, The House Of Toys requires clients to take pictures prior to requesting a return and will not cover any labor costs incurred.

In rare cases of returns in which there is an exchange/swap of products taking place, the following two options are available:

1. A second order will be processed, charged in full and shipped out to you. Simultaneously, a return for the original order will be processed. A refund for the second order will be issued once the original order has been returned, received and inspected.
2.  If you do not wish to be charged for a second order, a return for your original order will be processed. Once it has been returned, received and inspected, a second order will be shipped out to you.

Customer Returns:

It happens we change our mind, the process is the same. You must obtain a RMA from us by contacting us via email. Customers are only able to returned stocked items, all special orders or clearance items are final sale. All returns must be in the original box free of damage. Return shipping charges are the Customers responsibility, we reserve the right to charge a restocking fee up to 20%, the restocking fee will be applied to refused orders as well. Please not we can not refund shipping charges on returns. 

Terms & Conditions

CONDITIONS FOR A FULL REFUND

• An order is unable to be fulfilled and a comparable product is unavailable
• A product is received damaged and a replacement is unavailable
• A pricing error is made on behalf of the manufacturer and the surplus cannot be absorbed by neither House Of Toys nor the consumer

CONDITIONS FOR AN EXCHANGE WITHOUT A RESTOCKING FEE

• A product is received damaged
• A product has a manufacturer defect
• A product does not match the description to that of the one originally purchased

CONDITION FOR A REFUND SUBJECT TO A 20% RESTOCKING FEE & SHIPPING FEES

• An order is cancelled by the customer or is refused upon delivery
• Unused TPMS sensors

If you wish to cancel an order, please contact us so we can determine if it is possible. Please note that we cannot grant a cancellation request if the order has already been processed or shipped by a supplier.

NO REFUNDS OR EXCHANGES

Prior to mounting tires, we require running a test fit to ensure that there is proper caliper and suspension clearance:

• Installation kits
• Used/damaged products
• Mounted/balanced packages
• Mounted/balanced wheels or tires
• No vehicle or incorrect vehicle information was provided at the time of ordering
• Special order/final sale products
• Orders returned without a return authorization from The House Of Toys
• Products damaged during installation
• Custom drilled wheels
• Products damaged by road hazards
• 30 days after sale
• Wheels that have been modified, painted or coated
• Single wheels or tires
• Wheels that are an aggressive fitment
• Gift cards

REFUNDS

Refunds will only be credited to the original method of payment.